/* Klantendienst-agent */
.m-klantendienst { --kd-soft: color-mix(in srgb, var(--accent) 10%, white); --kd-line: color-mix(in srgb, var(--accent) 22%, var(--line)); }
.m-klantendienst .kd { display: grid; grid-template-columns: minmax(0, 1fr); gap: 14px; min-width: 0; }
.m-klantendienst .kd-fa, .m-klantendienst .kd-sim, .m-klantendienst .kd-transcript, .m-klantendienst .kd-passages, .m-klantendienst .kd-op-list, .m-klantendienst .kd-op-side, .m-klantendienst .kd-kb-side, .m-klantendienst .kd-idetail { grid-template-columns: minmax(0, 1fr); }
.m-klantendienst .card, .m-klantendienst .kd-pass { min-width: 0; }
.m-klantendienst .kd-gap { margin: 6px 0 10px; }

/* kop */
.m-klantendienst .kd-head { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 10px 16px; align-items: center; }
.m-klantendienst .kd-head h2 { font-size: 18px; letter-spacing: -.01em; }
.m-klantendienst .kd-head-r { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; justify-content: flex-end; }
.m-klantendienst .kd-coseg { flex-wrap: wrap; }
.m-klantendienst .kd-mode { grid-column: 1 / -1; display: flex; gap: 8px; align-items: baseline; flex-wrap: wrap; padding-top: 10px; border-top: 1px solid var(--line-2); color: var(--muted); }
.m-klantendienst .kd-mode b { color: var(--ink); }
.m-klantendienst .kd-tabs { margin-bottom: 0; }

/* gesprekken: widget + inbox */
.m-klantendienst .kd-gs { display: grid; grid-template-columns: 372px minmax(0, 1fr); gap: 16px; align-items: start; }
.m-klantendienst .kd-wcol { display: grid; gap: 12px; min-width: 0; }
.m-klantendienst .kd-wlabel { margin-bottom: -4px; }
.m-klantendienst .kd-widget { background: var(--panel); border: 1px solid var(--line); border-radius: 18px; box-shadow: var(--shadow-lg); overflow: hidden; display: flex; flex-direction: column; }
.m-klantendienst .kd-wtop { display: flex; gap: 10px; align-items: center; padding: 12px 14px; background: var(--accent); color: #fff; }
.m-klantendienst .kd-wtop > div { display: grid; line-height: 1.25; }
.m-klantendienst .kd-wtop .small { opacity: .9; display: inline-flex; align-items: center; gap: 6px; }
.m-klantendienst .kd-logo { width: 34px; height: 34px; border-radius: 10px; background: rgba(255, 255, 255, .2); display: grid; place-items: center; font-weight: 800; letter-spacing: -.02em; }
.m-klantendienst .kd-dot { width: 7px; height: 7px; border-radius: 50%; background: #7dffb0; display: inline-block; }
.m-klantendienst .kd-wlang { font: 700 11px var(--mono); padding: 3px 7px; border-radius: 6px; background: rgba(255, 255, 255, .2); }
.m-klantendienst .kd-wmsgs { height: 440px; overflow-y: auto; padding: 14px 12px; display: flex; flex-direction: column; gap: 8px; background: var(--panel-2); }
.m-klantendienst .kd-m { display: flex; }
.m-klantendienst .kd-m-klant { justify-content: flex-end; }
.m-klantendienst .kd-bub { max-width: 88%; padding: 9px 12px; border-radius: 14px; font-size: 13.5px; line-height: 1.45; overflow-wrap: anywhere; }
.m-klantendienst .kd-m-agent .kd-bub { background: var(--panel); border: 1px solid var(--line); border-bottom-left-radius: 4px; }
.m-klantendienst .kd-m-klant .kd-bub { background: var(--accent); color: #fff; border-bottom-right-radius: 4px; }
.m-klantendienst .kd-m-mens .kd-bub { background: var(--warn-soft); border: 1px solid color-mix(in srgb, var(--warn) 30%, var(--line)); border-bottom-left-radius: 4px; }
.m-klantendienst .kd-who { display: block; font-size: 11px; font-weight: 700; color: var(--warn); margin-bottom: 2px; }
.m-klantendienst .kd-m-sys { align-self: center; color: var(--muted); font-size: 11.5px; padding: 2px 8px; text-align: center; }
.m-klantendienst .kd-typing { display: inline-flex; gap: 4px; padding: 12px 14px; }
.m-klantendienst .kd-typing i { width: 6px; height: 6px; border-radius: 50%; background: var(--muted); animation: kd-blink 1s infinite; }
.m-klantendienst .kd-typing i:nth-child(2) { animation-delay: .15s; } .m-klantendienst .kd-typing i:nth-child(3) { animation-delay: .3s; }
@keyframes kd-blink { 0%, 80%, 100% { opacity: .25; } 40% { opacity: 1; } }
.m-klantendienst .kd-srcs { display: flex; flex-wrap: wrap; gap: 4px; margin-top: 7px; }
.m-klantendienst .kd-src { font: 600 11px var(--sans); padding: 2px 7px; border-radius: 6px; background: var(--kd-soft); color: color-mix(in srgb, var(--accent) 80%, black); border: 0; text-align: left; }
button.kd-src { cursor: pointer; }
.m-klantendienst .kd-choices { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 8px; }
.m-klantendienst .kd-choices .btn { white-space: normal; text-align: left; }
.m-klantendienst .kd-fb { display: flex; gap: 6px; align-items: center; margin-top: 8px; font-size: 12px; color: var(--muted); flex-wrap: wrap; }
.m-klantendienst .kd-fb button { border: 1px solid var(--line); background: var(--panel); border-radius: 999px; padding: 2px 10px; font-size: 12px; cursor: pointer; }
.m-klantendienst .kd-fb button:hover { border-color: var(--accent); color: var(--accent); }
.m-klantendienst .kd-wchips { display: flex; gap: 6px; padding: 8px 12px; overflow-x: auto; border-top: 1px solid var(--line-2); scrollbar-width: thin; }
.m-klantendienst .kd-chip { flex: none; border: 1px solid var(--kd-line); background: var(--panel); color: var(--ink); border-radius: 999px; padding: 5px 11px; font-size: 12.5px; cursor: pointer; white-space: nowrap; }
.m-klantendienst .kd-chip:hover, .m-klantendienst .kd-chip.is-on { background: var(--kd-soft); border-color: var(--accent); }
.m-klantendienst .kd-wform { display: flex; gap: 8px; padding: 10px 12px; border-top: 1px solid var(--line-2); }
.m-klantendienst .kd-wform .input { min-width: 0; }
.m-klantendienst .kd-wfoot { display: flex; flex-wrap: wrap; gap: 4px 6px; align-items: center; padding: 8px 12px 10px; background: var(--panel-2); border-top: 1px solid var(--line-2); }
.m-klantendienst .kd-wfoot .btn-sm { padding: 4px 8px; font-size: 12px; }

/* kaarten in de chat */
.m-klantendienst .kd-card { margin-top: 8px; padding: 10px; border: 1px solid var(--line); border-radius: 10px; background: var(--panel-2); display: grid; gap: 4px; font-size: 12.5px; }
.m-klantendienst .kd-card-h { display: flex; gap: 8px; align-items: center; justify-content: space-between; flex-wrap: wrap; }
.m-klantendienst .kd-track { list-style: none; margin: 4px 0; padding: 0 0 0 4px; display: grid; gap: 0; }
.m-klantendienst .kd-track li { position: relative; display: grid; padding: 0 0 8px 18px; border-left: 2px solid var(--line); color: var(--muted); }
.m-klantendienst .kd-track li:last-child { border-left-color: transparent; padding-bottom: 0; }
.m-klantendienst .kd-track li::before { content: ''; position: absolute; left: -6px; top: 3px; width: 10px; height: 10px; border-radius: 50%; background: var(--panel); border: 2px solid var(--line); }
.m-klantendienst .kd-track li.is-done { color: var(--ink); border-left-color: color-mix(in srgb, var(--accent) 45%, var(--line)); }
.m-klantendienst .kd-track li.is-done::before { background: var(--accent); border-color: var(--accent); }
.m-klantendienst .kd-track li.is-cur::before { box-shadow: 0 0 0 4px var(--kd-soft); }
.m-klantendienst .kd-track li.is-cur span:first-child { font-weight: 650; }
.m-klantendienst .kd-cond { border-top: 1px dashed var(--line); padding-top: 5px; margin-top: 2px; }
.m-klantendienst .kd-label { gap: 8px; background: #fff; border-style: dashed; }
.m-klantendienst .kd-label-top { display: flex; gap: 10px; align-items: center; }
.m-klantendienst .kd-label-t { display: grid; gap: 2px; min-width: 0; }
.m-klantendienst .kd-label ul { margin: 0; padding-left: 16px; }
.m-klantendienst .kd-label .btn { justify-self: start; }
.m-klantendienst .kd-qr { flex: none; }
.m-klantendienst .kd-qr { border: 1px solid var(--line); border-radius: 8px; padding: 3px; background: #fff; }
.m-klantendienst .kd-list { list-style: none; margin: 0; padding: 0; display: grid; gap: 2px; }
.m-klantendienst .kd-list li { display: flex; justify-content: space-between; gap: 8px; }
.m-klantendienst .kd-mini { width: 100%; border-collapse: collapse; font-size: 12px; }
.m-klantendienst .kd-mini th, .m-klantendienst .kd-mini td { padding: 4px 5px; border-bottom: 1px solid var(--line-2); text-align: left; vertical-align: top; }
.m-klantendienst .kd-mini th { color: var(--muted); font-weight: 650; font-size: 11px; }
.m-klantendienst .kd-mini .num { text-align: right; white-space: nowrap; }
.m-klantendienst .kd-mini tr:last-child td { border-bottom: 0; }
.m-klantendienst .kd-ok { color: var(--ok); font-weight: 700; }
.m-klantendienst .kd-bad { color: var(--bad); font-weight: 700; }
.m-klantendienst .kd-handoff { background: var(--warn-soft); border-color: color-mix(in srgb, var(--warn) 30%, var(--line)); }

/* simulatie */
.m-klantendienst .kd-sim { display: grid; gap: 10px; }
.m-klantendienst .kd-sim-t { display: grid; gap: 2px; }
.m-klantendienst .kd-prog { height: 8px; border-radius: 99px; background: var(--line-2); overflow: hidden; }
.m-klantendienst .kd-prog i { display: block; height: 100%; background: var(--accent); transition: width .1s; }

/* inbox */
.m-klantendienst .kd-inbox { padding: 0; overflow: hidden; min-width: 0; }
.m-klantendienst .kd-ihead { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; padding: 12px 14px; border-bottom: 1px solid var(--line); }
.m-klantendienst .kd-ihead .seg { flex-wrap: wrap; }
.m-klantendienst .kd-ihead .seg span { font-weight: 500; opacity: .7; }
.m-klantendienst .kd-ibody { display: grid; grid-template-columns: 250px minmax(0, 1fr); min-height: 620px; }
.m-klantendienst .kd-ilist { border-right: 1px solid var(--line); overflow-y: auto; max-height: 820px; background: var(--panel-2); }
.m-klantendienst .kd-ilist .empty { margin: 12px; }
.m-klantendienst .kd-li { display: grid; gap: 3px; width: 100%; text-align: left; padding: 10px 12px; border: 0; border-bottom: 1px solid var(--line-2); background: transparent; cursor: pointer; }
.m-klantendienst .kd-li:hover { background: var(--panel); }
.m-klantendienst .kd-li.is-sel { background: var(--panel); box-shadow: inset 3px 0 0 var(--accent); }
.m-klantendienst .kd-li-top { display: flex; gap: 6px; align-items: center; min-width: 0; }
.m-klantendienst .kd-li-top b { font-size: 13px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.m-klantendienst .kd-li-q { color: var(--muted); display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden; }
.m-klantendienst .kd-li-b { display: flex; gap: 6px; align-items: center; flex-wrap: wrap; }
.m-klantendienst .kd-lang { font: 700 10px var(--mono); padding: 1px 5px; border-radius: 4px; background: var(--line-2); color: var(--muted); }
.m-klantendienst .kd-live { color: var(--accent); font-weight: 700; font-size: 11px; }
.m-klantendienst .kd-idetail { padding: 14px 16px; display: grid; gap: 10px; align-content: start; min-width: 0; overflow-y: auto; max-height: 820px; }
.m-klantendienst .kd-d-head { display: flex; justify-content: space-between; gap: 8px; flex-wrap: wrap; align-items: center; }
.m-klantendienst .kd-reason { padding: 8px 10px; border-radius: 8px; background: var(--panel-2); border: 1px solid var(--line-2); }
.m-klantendienst .kd-sum { padding: 10px 12px; border-radius: 10px; background: var(--warn-soft); border: 1px solid color-mix(in srgb, var(--warn) 25%, var(--line)); display: grid; gap: 4px; }
.m-klantendienst .kd-transcript { display: grid; gap: 8px; }
.m-klantendienst .kd-t { padding: 8px 10px; border-radius: 10px; border: 1px solid var(--line-2); font-size: 13px; min-width: 0; overflow-wrap: anywhere; }
.m-klantendienst .kd-t-klant { background: var(--kd-soft); border-color: transparent; margin-left: 24px; }
.m-klantendienst .kd-t-agent { background: var(--panel); margin-right: 24px; }
.m-klantendienst .kd-t-mens { background: var(--warn-soft); margin-right: 24px; }
.m-klantendienst .kd-t-who { display: block; font-weight: 700; margin-bottom: 2px; }
.m-klantendienst .kd-t-sys { text-align: center; }
.m-klantendienst .kd-act { margin-top: 5px; color: var(--ok); font-weight: 600; }
.m-klantendienst .kd-reply { display: grid; gap: 8px; padding-top: 10px; border-top: 1px solid var(--line-2); }
.m-klantendienst .kd-correct { display: flex; gap: 12px; align-items: end; flex-wrap: wrap; padding-top: 10px; border-top: 1px solid var(--line-2); }
.m-klantendienst .kd-correct .field { flex: 1 1 220px; }

/* opgelost */
.m-klantendienst .kd-op { display: grid; grid-template-columns: 340px minmax(0, 1fr); gap: 16px; align-items: start; }
.m-klantendienst .kd-op-side { display: grid; gap: 14px; }
.m-klantendienst .kd-rule { display: flex; align-items: flex-start; gap: 9px; padding: 9px 0; border-top: 1px solid var(--line-2); line-height: 1.6; }
.m-klantendienst .kd-rule input[type=checkbox] { margin-top: 5px; accent-color: var(--accent); }
.m-klantendienst .kd-num { display: inline-block; width: 70px; padding: 3px 7px; margin: 0 3px; }
.m-klantendienst .kd-op-k .kpi-val { font-size: 20px; }
.m-klantendienst .kd-op-list { display: grid; }
.m-klantendienst .kd-op-row { display: grid; grid-template-columns: 170px minmax(0, 1fr) minmax(0, 1.1fr) 130px; gap: 12px; align-items: center; padding: 10px 0; border-top: 1px solid var(--line-2); }
.m-klantendienst .kd-op-who { display: grid; min-width: 0; }
.m-klantendienst .kd-op-who b { font-size: 13.5px; }
.m-klantendienst .kd-op-q { overflow: hidden; display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; }
.m-klantendienst .kd-op-st { display: grid; gap: 3px; justify-items: start; }
.m-klantendienst .kd-op-sel { padding: 6px 8px; font-size: 13px; }

/* teller en factuur */
.m-klantendienst .kd-fa { display: grid; gap: 14px; }
.m-klantendienst .kd-fa-top { align-items: end; }
.m-klantendienst .kd-month { min-width: 220px; }
.m-klantendienst .kd-fa-grid { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 14px; align-items: start; }
.m-klantendienst .kd-hbars { display: grid; gap: 7px; margin-top: 10px; }
.m-klantendienst .kd-hbar { display: grid; grid-template-columns: 150px minmax(0, 1fr) 32px; gap: 10px; align-items: center; font-size: 13px; }
.m-klantendienst .kd-hbar i { height: 10px; border-radius: 99px; background: var(--line-2); overflow: hidden; }
.m-klantendienst .kd-hbar i b { display: block; height: 100%; background: var(--accent); border-radius: 99px; }
.m-klantendienst .kd-hbar em { font-style: normal; font-weight: 700; text-align: right; font-variant-numeric: tabular-nums; }
.m-klantendienst .kd-unans { list-style: none; margin: 0; padding: 0; display: grid; }
.m-klantendienst .kd-unans li { display: flex; gap: 10px; align-items: center; justify-content: space-between; padding: 9px 0; border-top: 1px solid var(--line-2); }
.m-klantendienst .kd-unans li > div { display: grid; min-width: 0; }
.m-klantendienst .kd-prices { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 10px; margin: 10px 0; }
.m-klantendienst .kd-invt td, .m-klantendienst .kd-invt th { padding: 7px 8px; }
.m-klantendienst .kd-free td { color: var(--muted); }
.m-klantendienst .kd-totrow td { border-top: 2px solid var(--ink); }
.m-klantendienst .kd-cmp { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 10px; }
.m-klantendienst .kd-cmp > div { display: grid; gap: 2px; padding: 12px; border-radius: 10px; background: var(--panel-2); border: 1px solid var(--line-2); }
.m-klantendienst .kd-cmp b { font-size: 22px; letter-spacing: -.02em; }
.m-klantendienst .kd-verdict { margin: 12px 0 6px; padding: 10px 12px; border-radius: 10px; font-weight: 600; }
.m-klantendienst .kd-verdict.is-ok { background: var(--ok-soft); color: color-mix(in srgb, var(--ok) 80%, black); }
.m-klantendienst .kd-verdict.is-bad { background: var(--warn-soft); color: color-mix(in srgb, var(--warn) 70%, black); }
.m-klantendienst .kd-proj { display: grid; grid-template-columns: 170px minmax(0, 1fr); gap: 12px; align-items: end; padding: 10px 0; border-top: 1px solid var(--line-2); }
@media (max-width: 480px) { .m-klantendienst .kd-proj { grid-template-columns: minmax(0, 1fr); } }
.m-klantendienst .kd-link { border: 0; background: none; padding: 0; color: var(--accent); font: inherit; cursor: pointer; text-decoration: underline; text-underline-offset: 2px; }
.m-klantendienst .kd-billed td { white-space: nowrap; }

/* kennisbank */
.m-klantendienst .kd-kb { display: grid; grid-template-columns: 340px minmax(0, 1fr); gap: 16px; align-items: start; }
.m-klantendienst .kd-kb-side { display: grid; gap: 14px; }
.m-klantendienst .kd-kbres { margin-top: 10px; }
.m-klantendienst .kd-kbhits { margin: 0; padding-left: 20px; display: grid; gap: 6px; }
.m-klantendienst .kd-kbhits li { display: grid; }
.m-klantendienst .kd-file { cursor: pointer; }
.m-klantendienst .kd-kb-main .card-head { flex-wrap: wrap; }
.m-klantendienst .kd-topics { display: flex; gap: 6px; flex-wrap: wrap; margin-bottom: 10px; }
.m-klantendienst .kd-passages { display: grid; gap: 10px; }
.m-klantendienst .kd-pass { padding: 12px; border: 1px solid var(--line-2); border-radius: 10px; display: grid; gap: 5px; }
.m-klantendienst .kd-pass-h { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; }
.modal .kd-imp { display: grid; gap: 4px; max-height: 55vh; overflow: auto; margin-top: 8px; }
.modal .kd-imp-row { display: flex; gap: 10px; align-items: flex-start; padding: 8px; border: 1px solid var(--line-2); border-radius: 8px; cursor: pointer; }
.modal .kd-imp-row input { margin-top: 4px; }
.modal .kd-sum { padding: 10px 12px; border-radius: 10px; background: var(--panel-2); border: 1px solid var(--line-2); }

/* responsief */
@media (max-width: 1280px) {
  .m-klantendienst .kd-gs { grid-template-columns: minmax(0, 1fr); }
  .m-klantendienst .kd-wcol { grid-template-columns: minmax(0, 420px) minmax(0, 1fr); align-items: start; }
  .m-klantendienst .kd-wlabel { grid-column: 1 / -1; }
  .m-klantendienst .kd-op, .m-klantendienst .kd-kb { grid-template-columns: minmax(0, 1fr); }
  .m-klantendienst .kd-op-side { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .m-klantendienst .kd-op-side .kd-op-k { grid-column: 1 / -1; grid-template-columns: repeat(4, minmax(0, 1fr)); }
  .m-klantendienst .kd-kb-side { grid-template-columns: repeat(2, minmax(0, 1fr)); }
}
@media (max-width: 900px) {
  .m-klantendienst .kd-fa-grid { grid-template-columns: minmax(0, 1fr); }
  .m-klantendienst .kd-op-row { grid-template-columns: minmax(0, 1fr) 140px; }
  .m-klantendienst .kd-op-q, .m-klantendienst .kd-op-st { grid-column: 1 / -1; }
  .m-klantendienst .kd-op-sel { grid-row: 1; grid-column: 2; }
}
@media (max-width: 760px) {
  .m-klantendienst .kd-head { grid-template-columns: minmax(0, 1fr); }
  .m-klantendienst .kd-head-r { justify-content: flex-start; }
  .m-klantendienst .kd-wcol { grid-template-columns: minmax(0, 1fr); }
  .m-klantendienst .kd-ibody { grid-template-columns: minmax(0, 1fr); min-height: 0; }
  .m-klantendienst .kd-ilist { border-right: 0; border-bottom: 1px solid var(--line); max-height: 360px; }
  .m-klantendienst .kd-idetail { max-height: none; }
  .m-klantendienst .kd-op-side, .m-klantendienst .kd-kb-side { grid-template-columns: minmax(0, 1fr); }
  .m-klantendienst .kd-op-side .kd-op-k { grid-template-columns: repeat(2, minmax(0, 1fr)); }
}
@media (max-width: 480px) {
  .m-klantendienst .kd-tabs { flex-wrap: wrap; overflow: visible; }
  .m-klantendienst .kd-tabs .tab { padding: 8px 10px; }
  .m-klantendienst .kd-wmsgs { height: 400px; }
  .m-klantendienst .kd-bub { max-width: 94%; }
  .m-klantendienst .kd-hbar { grid-template-columns: 110px minmax(0, 1fr) 28px; }
  .m-klantendienst .kd-prices, .m-klantendienst .kd-cmp { grid-template-columns: minmax(0, 1fr); }
  .m-klantendienst .kd-t-klant { margin-left: 10px; } .m-klantendienst .kd-t-agent, .m-klantendienst .kd-t-mens { margin-right: 10px; }
  .m-klantendienst .kd-unans li { flex-direction: column; align-items: stretch; }
  .m-klantendienst .kd-unans li .btn { align-self: flex-start; }
  .m-klantendienst .kd-fa-top .btn { flex: 1 1 100%; }
  .m-klantendienst .kd-month { min-width: 0; flex: 1 1 100%; }
  .m-klantendienst .kd-op-row { grid-template-columns: minmax(0, 1fr); }
  .m-klantendienst .kd-op-sel { grid-row: auto; grid-column: auto; }
  .m-klantendienst .kd-kpis .kpi-val { font-size: 20px; }
}