.m-kennisbank { --kb-h: 660px; }
.m-kennisbank .kb-note { display: flex; gap: 9px; align-items: center; padding: 9px 13px; margin-bottom: 14px; border-radius: 10px; background: var(--accent-soft); color: color-mix(in srgb, var(--accent) 70%, black); font-size: 13px; font-weight: 550; }
.m-kennisbank .kb-note svg { flex: none; }
.m-kennisbank .kb-layout { display: grid; grid-template-columns: minmax(0, 1fr) 350px; gap: 16px; align-items: start; }

/* chat */
.m-kennisbank .kb-chat { padding: 0; display: flex; flex-direction: column; height: var(--kb-h); overflow: hidden; }
.m-kennisbank .kb-chat-head { display: flex; align-items: center; gap: 11px; padding: 13px 16px; border-bottom: 1px solid var(--line-2); }
.m-kennisbank .kb-chat-title { display: grid; line-height: 1.3; }
.m-kennisbank .kb-avatar { width: 36px; height: 36px; border-radius: 11px; display: grid; place-items: center; background: var(--accent); color: var(--accent-ink); flex: none; box-shadow: 0 4px 12px color-mix(in srgb, var(--accent) 30%, transparent); }
.m-kennisbank .kb-avatar.sm { width: 30px; height: 30px; border-radius: 9px; box-shadow: none; }
.m-kennisbank .kb-msgs { flex: 1; overflow-y: auto; padding: 18px 16px 8px; display: flex; flex-direction: column; gap: 14px; background: linear-gradient(180deg, var(--panel-2), var(--panel) 140px); scroll-behavior: smooth; }
.m-kennisbank .kb-msg { display: flex; gap: 10px; align-items: flex-start; animation: kbIn .28s ease both; }
.m-kennisbank .kb-user { justify-content: flex-end; }
.m-kennisbank .kb-bubble { max-width: min(640px, 86%); padding: 11px 14px; border-radius: 14px; line-height: 1.55; }
.m-kennisbank .kb-bot .kb-bubble { background: var(--panel); border: 1px solid var(--line); border-top-left-radius: 4px; box-shadow: 0 1px 2px rgba(16, 24, 40, .04); }
.m-kennisbank .kb-user .kb-bubble { background: var(--accent); color: var(--accent-ink); border-top-right-radius: 4px; }
.m-kennisbank .kb-bubble p + p { margin-top: 8px; }
.m-kennisbank .kb-answer strong { font-weight: 650; background: linear-gradient(transparent 62%, var(--accent-soft) 62%); }
.m-kennisbank .kb-caret { display: inline-block; width: 7px; height: 15px; margin-left: 2px; vertical-align: -2px; background: var(--accent); border-radius: 2px; animation: kbBlink .8s steps(2) infinite; }
.m-kennisbank .kb-after { margin-top: 11px; padding-top: 10px; border-top: 1px solid var(--line-2); display: grid; gap: 8px; transition: opacity .35s, transform .35s; }
.m-kennisbank .kb-after.is-hidden { opacity: 0; transform: translateY(4px); pointer-events: none; height: 0; margin: 0; padding: 0; border: 0; overflow: hidden; }
.m-kennisbank .kb-sources { display: flex; flex-wrap: wrap; gap: 6px; align-items: center; }
.m-kennisbank .kb-src { display: inline-flex; gap: 6px; align-items: center; max-width: 100%; padding: 5px 10px; border: 1px solid var(--line); border-radius: 999px; background: var(--panel-2); cursor: pointer; font-size: 12.5px; color: var(--ink); text-align: left; transition: border-color .15s, background .15s; }
.m-kennisbank .kb-src span { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.m-kennisbank .kb-src svg { color: var(--accent); flex: none; }
.m-kennisbank .kb-src:hover { border-color: var(--accent); background: var(--accent-soft); }
.m-kennisbank .kb-meta { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; }
.m-kennisbank .kb-miss { border-color: color-mix(in srgb, var(--warn) 40%, var(--line)) !important; background: linear-gradient(180deg, var(--warn-soft), var(--panel) 70%) !important; }
.m-kennisbank .kb-miss-act { margin-top: 10px; }
.m-kennisbank .kb-okbox { border-color: color-mix(in srgb, var(--ok) 35%, var(--line)) !important; background: linear-gradient(180deg, var(--ok-soft), var(--panel) 80%) !important; }
.m-kennisbank .kb-typing .kb-bubble { display: flex; align-items: center; gap: 10px; }
.m-kennisbank .kb-dots { display: inline-flex; gap: 4px; }
.m-kennisbank .kb-dots i { width: 6px; height: 6px; border-radius: 50%; background: var(--accent); animation: kbDot 1s infinite ease-in-out; }
.m-kennisbank .kb-dots i:nth-child(2) { animation-delay: .15s; }
.m-kennisbank .kb-dots i:nth-child(3) { animation-delay: .3s; }

.m-kennisbank .kb-sugg { display: flex; gap: 7px; padding: 10px 16px 4px; overflow-x: auto; scrollbar-width: thin; border-top: 1px solid var(--line-2); }
.m-kennisbank .kb-chip { flex: none; padding: 7px 12px; border-radius: 999px; border: 1px solid var(--line); background: var(--panel); cursor: pointer; font-size: 13px; color: var(--ink); transition: border-color .15s, background .15s, transform .1s; }
.m-kennisbank .kb-chip:hover { border-color: var(--accent); background: var(--accent-soft); }
.m-kennisbank .kb-chip:active { transform: scale(.97); }
.m-kennisbank .kb-input { display: flex; gap: 8px; padding: 10px 16px 14px; }
.m-kennisbank .kb-input .input { padding: 11px 14px; border-radius: 11px; }
.m-kennisbank .kb-send { padding: 0 14px; border-radius: 11px; }

/* zijbalk */
.m-kennisbank .kb-side { display: grid; gap: 14px; }
.m-kennisbank .kb-saved { background: linear-gradient(160deg, var(--accent-soft), var(--panel) 65%); }
.m-kennisbank .kb-saved-top { display: flex; gap: 8px; align-items: center; }
.m-kennisbank .kb-saved-ico { width: 24px; height: 24px; border-radius: 50%; display: grid; place-items: center; background: var(--ok); color: #fff; }
.m-kennisbank .kb-saved-num { font-size: 34px; font-weight: 750; letter-spacing: -.03em; margin: 6px 0 8px; transition: color .3s; }
.m-kennisbank .kb-saved-num span { font-size: 14px; font-weight: 500; color: var(--muted); letter-spacing: 0; margin-left: 6px; }
.m-kennisbank .kb-saved-num.is-flash { animation: kbPop .6s ease; }
.m-kennisbank .kb-meter { height: 8px; border-radius: 99px; background: var(--line-2); overflow: hidden; }
.m-kennisbank .kb-meter span { display: block; height: 100%; border-radius: 99px; background: var(--ok); transition: width .6s; }
.m-kennisbank .kb-saved-row { display: grid; grid-template-columns: repeat(3, 1fr); gap: 8px; margin-top: 12px; }
.m-kennisbank .kb-saved-row div { display: grid; line-height: 1.25; }
.m-kennisbank .kb-saved-row b { font-size: 16px; }
.m-kennisbank .kb-topics { list-style: none; margin: 0; padding: 0; display: grid; gap: 9px; }
.m-kennisbank .kb-topics li { display: grid; grid-template-columns: 1fr auto; gap: 3px 8px; font-size: 13.5px; padding: 2px 6px; margin: 0 -6px; border-radius: 7px; transition: background .4s; }
.m-kennisbank .kb-topics li.is-flash { background: var(--accent-soft); animation: kbPop .6s ease; }
.m-kennisbank .kb-topic-n { font-variant-numeric: tabular-nums; font-weight: 650; }
.m-kennisbank .kb-topic-bar { grid-column: 1 / -1; height: 5px; border-radius: 9px; background: var(--line-2); overflow: hidden; }
.m-kennisbank .kb-topic-bar i { display: block; height: 100%; background: var(--accent); border-radius: 9px; transition: width .6s; }
.m-kennisbank .kb-foot { margin-top: 12px; }
.m-kennisbank .kb-tickets { list-style: none; margin: 0; padding: 0; display: grid; gap: 8px; max-height: 300px; overflow-y: auto; }
.m-kennisbank .kb-tickets li { padding: 10px 11px; border: 1px solid var(--line); border-radius: 10px; background: var(--panel-2); }
.m-kennisbank .kb-tickets li .row { gap: 6px; }
.m-kennisbank .kb-tickets li.is-new { border-color: var(--accent); background: var(--accent-soft); animation: kbIn .35s ease both; }
.m-kennisbank .kb-ticket-q { margin: 6px 0 3px; font-size: 13.5px; line-height: 1.45; }

/* modals (staan buiten .m-kennisbank) */
.kb-srcdoc { display: grid; gap: 10px; }
.kb-srcdoc p { line-height: 1.6; }
.kb-srcdoc p.is-hit { padding: 10px 12px; border-left: 3px solid var(--accent); background: var(--accent-soft); border-radius: 0 8px 8px 0; }
.kb-srcdoc mark { background: color-mix(in srgb, var(--accent) 22%, white); color: inherit; border-radius: 3px; padding: 0 2px; }
.kb-docs-lead { margin-bottom: 12px; }
.kb-docs { display: grid; grid-template-columns: repeat(auto-fill, minmax(230px, 1fr)); gap: 14px; }
.kb-docs-g h4 { font-size: 12px; text-transform: uppercase; letter-spacing: .05em; color: var(--muted); margin: 0 0 6px; }
.kb-docs-item { display: grid; width: 100%; text-align: left; gap: 1px; padding: 8px 10px; margin-bottom: 5px; border: 1px solid var(--line); border-radius: 9px; background: var(--panel); cursor: pointer; font-size: 13px; }
.kb-docs-item:hover { border-color: var(--accent); background: var(--accent-soft); }
.kb-tform .seg { flex-wrap: wrap; }
.kb-err { color: var(--bad) !important; }

@keyframes kbIn { from { opacity: 0; transform: translateY(6px); } to { opacity: 1; transform: none; } }
@keyframes kbBlink { 50% { opacity: 0; } }
@keyframes kbDot { 0%, 80%, 100% { transform: translateY(0); opacity: .4; } 40% { transform: translateY(-4px); opacity: 1; } }
@keyframes kbPop { 0% { transform: scale(1); } 40% { transform: scale(1.04); } 100% { transform: scale(1); } }

@media (max-width: 1000px) { .m-kennisbank .kb-layout { grid-template-columns: 1fr; } }
@media (max-width: 600px) {
  .m-kennisbank { --kb-h: 600px; }
  .m-kennisbank .kb-chat-head { padding: 11px 12px; }
  .m-kennisbank .kb-chat-head .btn span { display: none; }
  .m-kennisbank .kb-msgs { padding: 14px 10px 6px; }
  .m-kennisbank .kb-bubble { max-width: 90%; }
  .m-kennisbank .kb-bot .kb-bubble { max-width: calc(100% - 40px); }
  .m-kennisbank .kb-sugg, .m-kennisbank .kb-input { padding-left: 10px; padding-right: 10px; }
  .m-kennisbank .kb-input .input { font-size: 16px; }
}
.m-kennisbank .kb-bubble { min-width: 0; overflow-wrap: anywhere; }
.m-kennisbank .kb-sources { min-width: 0; }
.m-kennisbank .kb-src { min-width: 0; max-width: 100%; }