/* Module storingslijn: B2B storingsintake in het Nederlands en Frans */
.m-storingslijn { --p1: var(--bad); --p2: var(--warn); --p3: var(--info); }
.m-storingslijn .sl-top { display: flex; align-items: center; gap: 14px; flex-wrap: wrap; margin-bottom: 12px; }
.m-storingslijn .sl-top-main { flex: 1 1 340px; min-width: 0; }
.m-storingslijn .sl-title { display: flex; align-items: center; gap: 12px; }
.m-storingslijn .sl-title h2 { font-size: 19px; letter-spacing: -.01em; }
.m-storingslijn .sl-logo { width: 42px; height: 42px; flex: none; border-radius: 12px; display: grid; place-items: center; color: #fff; background: linear-gradient(135deg, var(--accent), color-mix(in srgb, var(--accent) 50%, #111)); box-shadow: 0 6px 16px color-mix(in srgb, var(--accent) 30%, transparent); }
.m-storingslijn .sl-top-side { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; }
.m-storingslijn .sl-langs { display: inline-flex; border: 1px solid var(--line); border-radius: 999px; overflow: hidden; font-size: 11.5px; }
.m-storingslijn .sl-langs b { padding: 4px 9px; background: var(--panel); }
.m-storingslijn .sl-langs b + b { border-left: 1px solid var(--line); background: var(--accent-soft); color: var(--accent); }
.m-storingslijn .sl-tabs .tab { display: inline-flex; align-items: center; gap: 6px; }
.m-storingslijn .sl-tabn { display: inline-grid; place-items: center; min-width: 20px; height: 20px; padding: 0 6px; border-radius: 99px; background: var(--line-2); font-size: 11.5px; color: var(--ink); }
.m-storingslijn .sl-pane { animation: sl-in .25s ease-out; }
.m-storingslijn .sl-label { display: flex; align-items: center; gap: 8px; padding: 9px 14px; margin-bottom: 14px; border-radius: 10px; background: var(--info-soft); color: var(--info); font-size: 13.5px; font-weight: 600; }
.m-storingslijn .sl-label svg { flex: none; }
.m-storingslijn .mono { font-variant-numeric: tabular-nums; }

/* ---------- gesprekken ---------- */
.m-storingslijn .sl-grid { display: grid; grid-template-columns: 270px minmax(0, 1fr) 370px; gap: 14px; align-items: start; }
.m-storingslijn .sl-grid > * { min-width: 0; }
.m-storingslijn .sl-scen { padding: 14px; }
.m-storingslijn .sl-scenlist { display: grid; gap: 8px; }
.m-storingslijn .sl-scenitem { display: flex; gap: 10px; text-align: left; padding: 11px; border: 1px solid var(--line); border-radius: 11px; background: var(--panel); cursor: pointer; transition: border-color .15s, box-shadow .15s, background-color .15s; min-width: 0; }
.m-storingslijn .sl-scenitem:hover { border-color: color-mix(in srgb, var(--accent) 40%, var(--line)); }
.m-storingslijn .sl-scenitem.is-on { border-color: var(--accent); background: var(--accent-soft); box-shadow: 0 0 0 3px color-mix(in srgb, var(--accent) 12%, transparent); }
.m-storingslijn .sl-scen-ic { width: 34px; height: 34px; flex: none; border-radius: 10px; display: grid; place-items: center; }
.m-storingslijn .tone-info { background: var(--info-soft); color: var(--info); }
.m-storingslijn .tone-warn { background: var(--warn-soft); color: var(--warn); }
.m-storingslijn .tone-bad { background: var(--bad-soft); color: var(--bad); }
.m-storingslijn .tone-ok { background: var(--ok-soft); color: var(--ok); }
.m-storingslijn .tone-accent { background: var(--accent-soft); color: var(--accent); }
.m-storingslijn .sl-scen-main { display: grid; gap: 2px; min-width: 0; }
.m-storingslijn .sl-scen-main b { font-size: 14px; line-height: 1.3; }
.m-storingslijn .sl-scen-tags { gap: 5px; margin-top: 4px; }
.m-storingslijn .sl-voice { margin-top: 14px; padding-top: 14px; border-top: 1px solid var(--line-2); display: grid; gap: 8px; }
.m-storingslijn .sl-voice p { line-height: 1.45; }

.m-storingslijn .sl-call { padding: 0; overflow: hidden; display: flex; flex-direction: column; }
.m-storingslijn .sl-callhead { display: flex; align-items: center; gap: 12px; padding: 16px 18px; color: #fff; background: linear-gradient(135deg, #141a24, color-mix(in srgb, var(--accent) 45%, #141a24)); }
.m-storingslijn .sl-ring { position: relative; width: 44px; height: 44px; flex: none; border-radius: 50%; display: grid; place-items: center; background: rgba(255, 255, 255, .12); }
.m-storingslijn .sl-ring span { display: grid; place-items: center; }
.m-storingslijn .sl-ring.is-ring { background: var(--ok); animation: sl-shake .5s infinite; }
.m-storingslijn .sl-ring.is-ring::after, .m-storingslijn .sl-ring.is-call::after { content: ''; position: absolute; inset: -6px; border-radius: 50%; border: 2px solid var(--ok); animation: sl-ping 1.4s infinite; }
.m-storingslijn .sl-ring.is-call { background: var(--ok); }
.m-storingslijn .sl-ring.is-call.is-paused::after { animation: none; opacity: 0; }
@keyframes sl-ping { from { transform: scale(.85); opacity: .9; } to { transform: scale(1.35); opacity: 0; } }
@keyframes sl-shake { 0%, 100% { transform: rotate(0); } 25% { transform: rotate(-12deg); } 75% { transform: rotate(12deg); } }
.m-storingslijn .sl-callwho { display: grid; line-height: 1.3; min-width: 0; }
.m-storingslijn .sl-callwho b { font-size: 16px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.m-storingslijn .sl-callwho span { font-size: 12.5px; opacity: .75; }
.m-storingslijn .sl-lang { padding: 4px 10px; border-radius: 8px; font: 800 13px var(--mono); letter-spacing: .06em; background: rgba(255, 255, 255, .14); border: 1px solid rgba(255, 255, 255, .25); }
.m-storingslijn .sl-lang.is-fr { background: #fff; color: #1d2433; }
.m-storingslijn .sl-lang.is-switch { animation: sl-flip .7s ease-out; }
@keyframes sl-flip { 0% { transform: scale(1); } 30% { transform: scale(1.35) rotate(-6deg); box-shadow: 0 0 0 6px rgba(255, 255, 255, .25); } 100% { transform: none; } }
.m-storingslijn .sl-timer { font-size: 20px; font-weight: 600; opacity: .9; }
.m-storingslijn .sl-wavewrap { display: flex; align-items: center; gap: 10px; padding: 10px 18px 6px; background: var(--panel-2); border-bottom: 1px solid var(--line-2); }
.m-storingslijn .sl-wave { flex: 1; min-width: 0; height: 56px; display: block; }
.m-storingslijn .sl-spk { font-size: 12px; font-weight: 700; color: var(--muted); padding: 4px 9px; border-radius: 99px; background: var(--line-2); transition: all .2s; white-space: nowrap; }
.m-storingslijn .sl-spk.is-on { background: var(--accent); color: var(--accent-ink); box-shadow: 0 0 0 4px var(--accent-soft); }
.m-storingslijn .sl-spk.is-c.is-on { background: #5d6573; color: #fff; box-shadow: 0 0 0 4px #e6e8ec; }
.m-storingslijn .sl-controls { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; padding: 10px 18px; border-bottom: 1px solid var(--line-2); background: var(--panel-2); }
.m-storingslijn .sl-controls .btn span { pointer-events: none; }
.m-storingslijn .sl-speed button { padding: 5px 10px; }
.m-storingslijn .sl-transcript { height: 500px; overflow-y: auto; padding: 16px 18px 20px; display: flex; flex-direction: column; gap: 11px; scroll-behavior: smooth; }
.m-storingslijn .sl-empty { margin: auto; display: grid; justify-items: center; gap: 6px; text-align: center; max-width: 380px; }
.m-storingslijn .sl-empty svg { width: 34px; height: 34px; color: var(--accent); padding: 8px; box-sizing: content-box; border-radius: 50%; background: var(--accent-soft); margin-bottom: 4px; }
.m-storingslijn .sl-empty b { font-size: 16px; }
.m-storingslijn .sl-empty > span:not(.small) { color: var(--muted); }
.m-storingslijn .sl-msg { display: flex; gap: 9px; align-items: flex-end; max-width: 86%; animation: sl-in .25s ease-out; }
.m-storingslijn .sl-msg.is-c { align-self: flex-end; flex-direction: row-reverse; }
.m-storingslijn .sl-av { width: 28px; height: 28px; flex: none; border-radius: 50%; display: grid; place-items: center; font-size: 11.5px; font-weight: 700; color: #fff; background: var(--accent); }
.m-storingslijn .sl-msg.is-c .sl-av { background: #7b8494; }
.m-storingslijn .sl-bub { padding: 9px 13px; border-radius: 16px 16px 16px 4px; background: var(--accent-soft); min-width: 60px; }
.m-storingslijn .sl-msg.is-c .sl-bub { border-radius: 16px 16px 4px 16px; background: #eef0f3; }
.m-storingslijn .sl-name { display: flex; align-items: center; gap: 6px; font-size: 11.5px; font-weight: 700; color: color-mix(in srgb, var(--accent) 80%, black); margin-bottom: 2px; }
.m-storingslijn .sl-msg.is-c .sl-name { color: var(--muted); justify-content: flex-end; }
.m-storingslijn .sl-tl { font-style: normal; font: 800 9.5px var(--mono); letter-spacing: .05em; padding: 1px 5px; border-radius: 4px; background: rgba(0, 0, 0, .07); color: var(--muted); }
.m-storingslijn .sl-tl.is-fr { background: #1d2433; color: #fff; }
.m-storingslijn .sl-bub p { font-size: 14.5px; line-height: 1.5; }
.m-storingslijn .sl-caret { display: inline-block; width: 2px; height: 1.05em; margin-left: 2px; vertical-align: -2px; background: currentColor; animation: sl-blink .8s steps(1) infinite; }
.m-storingslijn .sl-msg.is-done .sl-caret { display: none; }
@keyframes sl-blink { 50% { opacity: 0; } }
@keyframes sl-in { from { opacity: 0; transform: translateY(6px); } to { opacity: 1; transform: none; } }
.m-storingslijn .sl-sys { align-self: center; display: inline-flex; align-items: center; gap: 7px; padding: 5px 12px; border-radius: 99px; background: var(--panel-2); border: 1px solid var(--line); font-size: 12.5px; color: var(--muted); font-weight: 600; animation: sl-in .25s ease-out; max-width: 100%; text-align: center; }
.m-storingslijn .sl-sys.is-start, .m-storingslijn .sl-sys.is-end { background: transparent; border-style: dashed; }
.m-storingslijn .sl-sys.is-lang { background: #1d2433; border-color: #1d2433; color: #fff; }
.m-storingslijn .sl-spin { width: 12px; height: 12px; flex: none; border-radius: 50%; border: 2px solid var(--line); border-top-color: var(--accent); animation: sl-spin .7s linear infinite; display: inline-block; }
@keyframes sl-spin { to { transform: rotate(360deg); } }
.m-storingslijn .sl-sysok { display: inline-grid; place-items: center; width: 16px; height: 16px; flex: none; border-radius: 50%; background: var(--ok); color: #fff; }
.m-storingslijn .sl-sysok svg { width: 10px; height: 10px; }
.m-storingslijn .sl-sysok.is-lang { width: auto; padding: 0 5px; border-radius: 4px; background: #fff; color: #1d2433; font: 800 10px var(--mono); }
.m-storingslijn .sl-done { display: flex; align-items: center; gap: 12px; padding: 12px 18px; border-top: 1px solid var(--line); background: color-mix(in srgb, var(--ok) 7%, white); animation: sl-in .3s ease-out; }
.m-storingslijn .sl-done-ic { width: 38px; height: 38px; flex: none; border-radius: 50%; display: grid; place-items: center; font-weight: 800; color: #fff; background: var(--k); }
.m-storingslijn .sl-done-main { display: grid; gap: 1px; min-width: 0; flex: 1; }

/* fiche */
.m-storingslijn .sl-fiche { padding: 16px; position: sticky; top: 72px; }
.m-storingslijn .sl-live { display: inline-flex; align-items: center; gap: 5px; font-size: 11.5px; font-weight: 700; text-transform: uppercase; color: var(--bad); letter-spacing: .05em; }
.m-storingslijn .sl-live i { width: 7px; height: 7px; border-radius: 50%; background: var(--bad); animation: sl-blink 1.2s steps(1) infinite; }
.m-storingslijn .sl-fields { display: grid; gap: 2px; }
.m-storingslijn .sl-f { display: grid; grid-template-columns: 22px 88px minmax(0, 1fr); gap: 6px; padding: 8px 8px; border-radius: 9px; font-size: 13.5px; align-items: start; }
.m-storingslijn .sl-f + .sl-f { border-top: 1px solid var(--line-2); }
.m-storingslijn .sl-f.is-fresh { animation: sl-fresh 1.6s ease-out; }
@keyframes sl-fresh { 0%, 30% { background: var(--accent-soft); } 100% { background: transparent; } }
.m-storingslijn .sl-fi { color: #a7adb8; padding-top: 2px; }
.m-storingslijn .sl-f.is-set .sl-fi { color: var(--accent); }
.m-storingslijn .sl-fl { color: var(--muted); font-size: 12.5px; padding-top: 1px; }
.m-storingslijn .sl-fv { line-height: 1.4; min-width: 0; overflow-wrap: anywhere; }
.m-storingslijn .sl-fv b { font-weight: 650; }
.m-storingslijn .sl-sub { display: block; font-size: 12.5px; color: var(--muted); margin-top: 2px; }
.m-storingslijn .sl-fr { font-style: italic; }
.m-storingslijn .sl-chip { font-size: 11.5px; padding: 1px 6px; border-radius: 5px; background: var(--line-2); white-space: nowrap; }
.m-storingslijn .sl-mini { gap: 5px; margin-top: 5px; }
.m-storingslijn .sl-mini .badge { white-space: normal; }
.m-storingslijn .sl-ul { margin: 0; padding-left: 17px; }
.m-storingslijn .sl-ul li + li { margin-top: 2px; }
.m-storingslijn .sl-dots { display: inline-flex; gap: 3px; padding-top: 7px; }
.m-storingslijn .sl-dots b { width: 5px; height: 5px; border-radius: 50%; background: var(--line); }
.m-storingslijn .sl-fichehint { margin-top: 8px; }
.m-storingslijn .sl-code { display: inline-block; font: 700 12px var(--mono); padding: 1px 6px; border-radius: 5px; background: #1d2433; color: #fff; letter-spacing: .02em; }
.m-storingslijn .sl-prio { display: inline-grid; place-items: center; min-width: 26px; height: 20px; padding: 0 6px; border-radius: 6px; font: 800 11.5px var(--mono); color: #fff; background: var(--p3); }
.m-storingslijn .sl-prio.p-P1 { background: var(--p1); }
.m-storingslijn .sl-prio.p-P2 { background: var(--p2); }
.m-storingslijn .sl-prio.is-lg { min-width: 40px; height: 30px; font-size: 15px; border-radius: 8px; }

/* ---------- ticket ---------- */
.m-storingslijn .sl-tbar { display: flex; align-items: center; gap: 12px; flex-wrap: wrap; margin-bottom: 14px; }
.m-storingslijn .sl-tsel { display: flex; align-items: center; gap: 8px; min-width: 0; }
.m-storingslijn .sl-tsel .select { width: auto; max-width: 100%; min-width: 0; }
.m-storingslijn .sl-tgrid { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 16px; align-items: start; }
.m-storingslijn .sl-tmain { display: grid; gap: 14px; min-width: 0; }
.m-storingslijn .sl-thead { display: flex; gap: 16px; align-items: center; justify-content: space-between; flex-wrap: wrap; }
.m-storingslijn .sl-thead-l { display: grid; gap: 4px; min-width: 0; flex: 1 1 240px; }
.m-storingslijn .sl-tnr { font-size: 18px; }
.m-storingslijn .sl-tk { font-size: 16px; font-weight: 650; }
.m-storingslijn .sl-sla { display: flex; align-items: center; gap: 12px; padding: 10px 14px 10px 10px; border-radius: 14px; background: var(--panel-2); border: 1px solid var(--line-2); flex: 0 1 auto; min-width: 0; }
.m-storingslijn .sl-sla.is-warn { background: color-mix(in srgb, var(--warn) 7%, white); }
.m-storingslijn .sl-sla.is-bad { background: color-mix(in srgb, var(--bad) 6%, white); }
.m-storingslijn .sl-ringsvg { flex: none; }
.m-storingslijn .sl-ringsvg circle { transition: stroke-dashoffset .9s linear; }
.m-storingslijn .sl-sla-t { display: grid; gap: 3px; justify-items: start; min-width: 0; max-width: 230px; }
.m-storingslijn .sl-sub.is-warn { color: var(--warn); }
.m-storingslijn .sl-sla-t b { font-size: 24px; letter-spacing: -.01em; line-height: 1.1; }
.m-storingslijn .sl-why { margin: -4px 0 12px; }
.m-storingslijn .sl-techs { display: grid; gap: 10px; }
.m-storingslijn .sl-tech { border: 1px solid var(--line); border-radius: 12px; padding: 12px; transition: border-color .15s; }
.m-storingslijn .sl-tech.is-sel { border-color: color-mix(in srgb, var(--k) 55%, var(--line)); box-shadow: inset 4px 0 0 var(--k); background: color-mix(in srgb, var(--k) 5%, white); }
.m-storingslijn .sl-tech.is-no { opacity: .72; background: var(--panel-2); }
.m-storingslijn .sl-tech-h { display: flex; align-items: center; gap: 10px; }
.m-storingslijn .sl-tech-h > div { display: grid; min-width: 0; }
.m-storingslijn .sl-tav { width: 34px; height: 34px; flex: none; border-radius: 50%; display: grid; place-items: center; font-size: 12px; font-weight: 800; color: #fff; background: var(--k, var(--accent)); }
.m-storingslijn .sl-tav.sm { width: 22px; height: 22px; font-size: 9.5px; }
.m-storingslijn .sl-reasons { list-style: none; margin: 9px 0 0 44px; padding: 0; display: grid; gap: 3px; font-size: 13px; }
.m-storingslijn .sl-reasons li { display: flex; gap: 7px; align-items: flex-start; }
.m-storingslijn .sl-reasons svg { flex: none; margin-top: 3px; }
.m-storingslijn .sl-reasons .is-ok svg { color: var(--ok); }
.m-storingslijn .sl-reasons .is-no svg { color: var(--bad); }
.m-storingslijn .sl-reasons .is-con { color: var(--muted); }
.m-storingslijn .sl-reasons .is-con svg { color: var(--warn); }
.m-storingslijn .sl-appr { display: flex; align-items: center; gap: 14px; justify-content: space-between; flex-wrap: wrap; }
.m-storingslijn .sl-appr > div { flex: 1 1 260px; display: grid; gap: 3px; }
.m-storingslijn .sl-ok { display: flex; align-items: center; gap: 8px; padding: 10px 12px; border-radius: 9px; background: var(--ok-soft); color: var(--ok); font-weight: 600; font-size: 13.5px; }
.m-storingslijn .sl-ok svg { flex: none; }
.m-storingslijn .sl-stbtns { margin-top: 10px; }
.m-storingslijn .sl-emptybig { display: grid; justify-items: center; text-align: center; gap: 8px; padding: 50px 20px; border: 1px dashed var(--line); border-radius: var(--radius); background: var(--panel); }
.m-storingslijn .sl-emptybig > svg { width: 30px; height: 30px; padding: 10px; box-sizing: content-box; border-radius: 50%; background: var(--accent-soft); color: var(--accent); }
.m-storingslijn .sl-emptybig b { font-size: 17px; }
.m-storingslijn .sl-emptybig > span { max-width: 460px; }

/* gsm's */
.m-storingslijn .sl-phones { display: grid; grid-template-columns: repeat(2, 300px); gap: 14px; align-items: start; position: sticky; top: 72px; }
.m-storingslijn .sl-phonecol { display: grid; gap: 8px; min-width: 0; }
.m-storingslijn .sl-phonelabel { display: flex; align-items: center; gap: 7px; font-size: 13px; font-weight: 650; color: var(--muted); }
.m-storingslijn .sl-pnote { text-align: center; line-height: 1.4; }
.m-storingslijn .phone { width: 300px; height: 620px; }
.m-storingslijn .phone-screen { font-size: 13px; }
.m-storingslijn .sl-push { display: flex; gap: 9px; align-items: center; margin: 8px; padding: 9px 11px; border-radius: 14px; background: rgba(255, 255, 255, .92); box-shadow: 0 4px 14px rgba(0, 0, 0, .1); animation: sl-drop .5s ease-out; }
.m-storingslijn .sl-push > div { display: grid; line-height: 1.3; min-width: 0; }
.m-storingslijn .sl-push span:not(.sl-push-ic) { font-size: 11.5px; color: var(--muted); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.m-storingslijn .sl-push-ic { width: 28px; height: 28px; flex: none; border-radius: 8px; display: grid; place-items: center; background: var(--accent); color: #fff; }
@keyframes sl-drop { from { transform: translateY(-14px); opacity: 0; } to { transform: none; opacity: 1; } }
.m-storingslijn .sl-tp { margin: 0 8px 10px; background: var(--panel); border-radius: 14px; overflow: hidden; border: 1px solid var(--line-2); }
.m-storingslijn .sl-tp-band { display: grid; gap: 1px; padding: 9px 12px; color: #fff; background: var(--p3); }
.m-storingslijn .sl-tp-band.p-P1 { background: var(--p1); }
.m-storingslijn .sl-tp-band.p-P2 { background: var(--p2); }
.m-storingslijn .sl-tp-band span { font-size: 11.5px; opacity: .92; }
.m-storingslijn .sl-tp-sec { padding: 9px 12px; border-top: 1px solid var(--line-2); display: grid; gap: 3px; }
.m-storingslijn .sl-tp-sec:first-of-type { border-top: 0; }
.m-storingslijn .sl-tp-sec h4 { font-size: 14.5px; }
.m-storingslijn .sl-tp-sec p { line-height: 1.42; }
.m-storingslijn .sl-tp-l { font-size: 10.5px; font-weight: 750; text-transform: uppercase; letter-spacing: .06em; color: var(--muted); }
.m-storingslijn .sl-tp-c { display: flex; align-items: center; gap: 6px; flex-wrap: wrap; color: var(--muted); }
.m-storingslijn .sl-tp-call { margin-left: auto; padding: 3px 8px; border-radius: 7px; background: var(--ok-soft); color: var(--ok); font-weight: 700; text-decoration: none; font-size: 12px; }
.m-storingslijn .sl-tp-chk { display: flex; gap: 7px; align-items: flex-start; cursor: pointer; line-height: 1.35; padding: 2px 0; }
.m-storingslijn .sl-tp-chk input { margin-top: 2px; accent-color: var(--accent); }
.m-storingslijn .sl-tp-chk input:checked + span { text-decoration: line-through; color: var(--muted); }
.m-storingslijn .sl-tp-btns { display: grid; grid-template-columns: 1fr 1fr; gap: 6px; padding: 10px 12px 12px; border-top: 1px solid var(--line-2); }
.m-storingslijn .sl-tp-btns .btn { padding: 9px 8px; }
.m-storingslijn .sl-tp-acc { display: flex; align-items: center; justify-content: center; gap: 6px; border-radius: 9px; background: var(--ok-soft); color: var(--ok); font-weight: 700; }
.m-storingslijn .sl-sms { padding: 12px 12px 16px; display: grid; gap: 8px; }
.m-storingslijn .sl-sms-from { display: grid; justify-items: center; gap: 3px; padding: 6px 0 10px; border-bottom: 1px solid var(--line-2); text-align: center; }
.m-storingslijn .sl-sms-av { width: 44px; height: 44px; border-radius: 50%; display: grid; place-items: center; font-weight: 800; font-size: 18px; color: #fff; background: linear-gradient(135deg, var(--accent), color-mix(in srgb, var(--accent) 50%, #111)); }
.m-storingslijn .sl-sms-day { text-align: center; font-size: 11px; color: var(--muted); text-transform: capitalize; margin-top: 4px; }
.m-storingslijn .sl-sms-b { justify-self: start; max-width: 92%; padding: 10px 12px; border-radius: 16px 16px 16px 4px; background: #e9ebef; line-height: 1.45; font-size: 13.5px; animation: sl-in .35s ease-out; white-space: pre-line; }
.m-storingslijn .sl-sms-b.is-draft { background: transparent; border: 1.5px dashed #c3c8d0; color: var(--muted); }
.m-storingslijn .sl-sms-b.is-inline { max-width: none; border-radius: 12px; }
.m-storingslijn .sl-sms-st { display: flex; align-items: center; gap: 5px; font-size: 11px; color: var(--ok); font-weight: 600; }
.m-storingslijn .sl-sms-st.is-draft { color: var(--warn); }

/* ---------- ticketbord ---------- */
.m-storingslijn .sl-kpis { margin-bottom: 14px; }
.m-storingslijn .sl-bgrid { display: grid; grid-template-columns: minmax(0, 1fr) 330px; gap: 14px; align-items: start; }
.m-storingslijn .sl-bmain { min-width: 0; }
.m-storingslijn .sl-filters { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; margin-bottom: 12px; }
.m-storingslijn .sl-fsel { width: auto; }
.m-storingslijn .sl-search { position: relative; flex: 1 1 200px; min-width: 0; }
.m-storingslijn .sl-search svg { position: absolute; left: 10px; top: 50%; transform: translateY(-50%); color: var(--muted); }
.m-storingslijn .sl-search .input { padding-left: 32px; }
.m-storingslijn .sl-cols { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 12px; align-items: start; }
.m-storingslijn .sl-col { background: var(--panel-2); border: 1px solid var(--line); border-radius: var(--radius); padding: 10px; display: grid; gap: 8px; min-width: 0; }
.m-storingslijn .sl-colh { display: flex; align-items: center; gap: 8px; padding: 2px 2px 4px; font-size: 13.5px; }
.m-storingslijn .sl-coln { font-size: 12px; font-weight: 700; color: var(--muted); }
.m-storingslijn .sl-colempty { padding: 18px 8px; text-align: center; color: var(--muted); font-size: 13px; border: 1px dashed var(--line); border-radius: 10px; }
.m-storingslijn .sl-card { display: grid; gap: 4px; text-align: left; width: 100%; padding: 10px 11px 0; border: 1px solid var(--line); border-radius: 11px; background: var(--panel); cursor: pointer; overflow: hidden; transition: border-color .15s, box-shadow .15s, transform .1s; min-width: 0; }
.m-storingslijn .sl-card:hover { border-color: color-mix(in srgb, var(--accent) 40%, var(--line)); box-shadow: var(--shadow); }
.m-storingslijn .sl-card.is-closed { opacity: .6; }
.m-storingslijn .sl-card-h { display: flex; align-items: center; gap: 6px; color: var(--muted); }
.m-storingslijn .sl-new { font-size: 10px; font-weight: 800; text-transform: uppercase; letter-spacing: .05em; padding: 1px 6px; border-radius: 5px; background: var(--accent); color: #fff; }
.m-storingslijn .sl-card-k { font-size: 14px; line-height: 1.3; }
.m-storingslijn .sl-card-c { display: flex; gap: 6px; align-items: flex-start; font-size: 12.5px; line-height: 1.35; min-width: 0; }
.m-storingslijn .sl-card-c .sl-code { flex: none; font-size: 10.5px; }
.m-storingslijn .sl-card-f { display: flex; align-items: center; gap: 6px; margin-top: 3px; min-width: 0; flex-wrap: wrap; }
.m-storingslijn .sl-left { font-weight: 700; }
.m-storingslijn .sl-card.is-warn .sl-left { color: var(--warn); }
.m-storingslijn .sl-card.is-bad .sl-left { color: var(--bad); }
.m-storingslijn .sl-bar { display: block; height: 4px; margin: 8px -11px 0; background: var(--line-2); }
.m-storingslijn .sl-bar i { display: block; height: 100%; background: var(--ok); transition: width .9s linear; }
.m-storingslijn .sl-card.is-warn .sl-bar i { background: var(--warn); }
.m-storingslijn .sl-card.is-bad .sl-bar i { background: var(--bad); }
.m-storingslijn .sl-night { position: sticky; top: 72px; background: linear-gradient(180deg, color-mix(in srgb, #1d2433 5%, white), var(--panel) 160px); }
.m-storingslijn .sl-nightic { width: 36px; height: 36px; flex: none; border-radius: 10px; display: grid; place-items: center; background: #1d2433; color: #ffd66b; }
.m-storingslijn .sl-nightsum { font-size: 13.5px; line-height: 1.5; margin-bottom: 10px; }
.m-storingslijn .sl-nlist { list-style: none; margin: 0 0 12px; padding: 0; display: grid; gap: 4px; }
.m-storingslijn .sl-nitem { display: flex; align-items: center; gap: 8px; width: 100%; text-align: left; padding: 7px 8px; border: 1px solid transparent; border-radius: 9px; background: none; cursor: pointer; }
.m-storingslijn .sl-nitem:hover { background: var(--panel-2); border-color: var(--line); }
.m-storingslijn .sl-ntime { font-size: 12px; color: var(--muted); width: 40px; flex: none; }
.m-storingslijn .sl-nmain { display: grid; min-width: 0; flex: 1; line-height: 1.3; }
.m-storingslijn .sl-nmain b { font-size: 13px; }
.m-storingslijn .sl-nmain span { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.m-storingslijn .sl-ndot { width: 9px; height: 9px; flex: none; border-radius: 50%; background: var(--ok); }
.m-storingslijn .sl-ndot.is-warn { background: var(--warn); }
.m-storingslijn .sl-ndot.is-bad { background: var(--bad); }

/* ---------- zelf proberen ---------- */
.m-storingslijn .sl-zgrid { display: grid; grid-template-columns: 400px minmax(0, 1fr); gap: 14px; align-items: start; }
.m-storingslijn .sl-zgrid > * { min-width: 0; }
.m-storingslijn .sl-zin { display: grid; gap: 10px; position: sticky; top: 72px; }
.m-storingslijn .sl-zin .card-head { margin-bottom: 0; flex-wrap: wrap; }
.m-storingslijn .sl-chips { display: flex; flex-wrap: wrap; gap: 6px; }
.m-storingslijn .sl-chipbtn { border: 1px solid var(--line); background: var(--panel); border-radius: 99px; padding: 5px 11px; font-size: 12.5px; font-weight: 600; cursor: pointer; color: var(--ink); }
.m-storingslijn .sl-chipbtn:hover { border-color: var(--accent); color: var(--accent); }
.m-storingslijn .sl-chipbtn.is-on { background: var(--accent-soft); border-color: var(--accent); color: var(--accent); }
.m-storingslijn .sl-zta { min-height: 150px; font-size: 14.5px; line-height: 1.5; }
.m-storingslijn .sl-zact { gap: 12px; }
.m-storingslijn .sl-zact .small { flex: 1 1 160px; }
.m-storingslijn .sl-zpriv:empty { display: none; }
.m-storingslijn .sl-zout { display: grid; grid-template-columns: minmax(0, 1fr); gap: 14px; min-width: 0; }
.m-storingslijn .sl-zticket, .m-storingslijn .sl-tmain { grid-template-columns: minmax(0, 1fr); }
.m-storingslijn .sl-zsum, .m-storingslijn .sl-sms-b { overflow-wrap: anywhere; }
.m-storingslijn .sl-zwait { display: flex; align-items: center; gap: 10px; color: var(--muted); }
.m-storingslijn .sl-hl { font-size: 15px; line-height: 1.75; padding: 12px 14px; border-radius: 10px; background: var(--panel-2); border: 1px solid var(--line-2); overflow-wrap: anywhere; }
.m-storingslijn mark { padding: 1px 3px; border-radius: 4px; color: inherit; }
.m-storingslijn .hl-id { background: color-mix(in srgb, var(--accent) 22%, white); }
.m-storingslijn .hl-code { background: #1d2433; color: #fff; }
.m-storingslijn .hl-sym { background: #e8e2fb; }
.m-storingslijn .hl-urg { background: var(--bad-soft); color: var(--bad); font-weight: 650; }
.m-storingslijn .hl-acc { background: var(--ok-soft); }
.m-storingslijn .sl-legend { display: flex; flex-wrap: wrap; gap: 6px 14px; margin-top: 10px; color: var(--muted); }
.m-storingslijn .sl-legend span { display: inline-flex; align-items: center; gap: 6px; }
.m-storingslijn .sl-legend i { width: 12px; height: 12px; border-radius: 3px; display: inline-block; }
.m-storingslijn .sl-err { display: flex; gap: 8px; align-items: flex-start; padding: 9px 11px; margin-bottom: 10px; border-radius: 9px; background: var(--bad-soft); color: var(--bad); font-size: 13px; }
.m-storingslijn .sl-err svg { flex: none; margin-top: 2px; }
.m-storingslijn .sl-zcols { display: grid; grid-template-columns: minmax(0, 1fr) minmax(0, 1fr); gap: 14px; align-items: start; }
.m-storingslijn .sl-zcols > * { min-width: 0; }
.m-storingslijn .sl-zticket { display: grid; gap: 8px; }
.m-storingslijn .sl-zticket .card-head { margin-bottom: 0; }
.m-storingslijn .sl-ztech { display: flex; gap: 10px; padding: 10px; border-radius: 11px; border: 1px solid color-mix(in srgb, var(--k) 35%, var(--line)); background: color-mix(in srgb, var(--k) 6%, white); margin-bottom: 4px; }
.m-storingslijn .sl-ztech > div { display: grid; gap: 2px; min-width: 0; }
.m-storingslijn .sl-zsum { font-size: 13.5px; line-height: 1.5; margin-bottom: 4px; }
.m-storingslijn .sl-zbtns { margin-top: 6px; gap: 10px; }
.m-storingslijn .sl-zbtns .small { flex: 1 1 180px; }

/* ---------- responsief ---------- */
@media (max-width: 1280px) {
  .m-storingslijn .sl-grid { grid-template-columns: 250px minmax(0, 1fr); }
  .m-storingslijn .sl-fiche { grid-column: 1 / -1; position: static; }
  .m-storingslijn .sl-fiche .sl-fields { grid-template-columns: repeat(2, minmax(0, 1fr)); column-gap: 14px; }
  .m-storingslijn .sl-fiche .sl-f + .sl-f { border-top: 0; }
  .m-storingslijn .sl-fiche .sl-f { border-bottom: 1px solid var(--line-2); border-radius: 0; }
  .m-storingslijn .sl-tgrid { grid-template-columns: minmax(0, 1fr); }
  .m-storingslijn .sl-phones { position: static; justify-content: center; }
}
@media (max-width: 1100px) {
  .m-storingslijn .sl-bgrid { grid-template-columns: minmax(0, 1fr); }
  .m-storingslijn .sl-night { position: static; }
  .m-storingslijn .sl-zgrid { grid-template-columns: minmax(0, 1fr); }
  .m-storingslijn .sl-zin { position: static; }
}
@media (max-width: 860px) {
  .m-storingslijn .sl-grid { grid-template-columns: minmax(0, 1fr); }
  .m-storingslijn .sl-scenlist { display: flex; overflow-x: auto; gap: 8px; padding-bottom: 4px; scroll-snap-type: x mandatory; }
  .m-storingslijn .sl-scenitem { flex: 0 0 min(260px, 82%); scroll-snap-align: start; }
  .m-storingslijn .sl-fiche .sl-fields { grid-template-columns: minmax(0, 1fr); }
  .m-storingslijn .sl-cols { grid-template-columns: minmax(0, 1fr); }
  .m-storingslijn .sl-zcols { grid-template-columns: minmax(0, 1fr); }
}
@media (max-width: 680px) {
  .m-storingslijn .sl-phones { grid-template-columns: minmax(0, 1fr); }
  .m-storingslijn .phone { width: 100%; max-width: 340px; }
}
@media (max-width: 600px) {
  .m-storingslijn .sl-title h2 { font-size: 17px; }
  .m-storingslijn .sl-logo { width: 36px; height: 36px; }
  .m-storingslijn .sl-callhead { padding: 12px 14px; gap: 9px; }
  .m-storingslijn .sl-ring { width: 36px; height: 36px; }
  .m-storingslijn .sl-callwho b { font-size: 14.5px; }
  .m-storingslijn .sl-timer { font-size: 15px; }
  .m-storingslijn .sl-lang { font-size: 11.5px; padding: 3px 7px; }
  .m-storingslijn .sl-wavewrap { padding: 8px 12px 4px; gap: 6px; }
  .m-storingslijn .sl-wave { height: 44px; }
  .m-storingslijn .sl-spk { font-size: 11px; padding: 3px 7px; }
  .m-storingslijn .sl-controls { padding: 10px 12px; gap: 6px; }
  .m-storingslijn .sl-controls .btn { padding: 8px 10px; }
  .m-storingslijn .sl-controls .spacer { display: none; }
  .m-storingslijn .sl-transcript { height: 420px; padding: 12px; }
  .m-storingslijn .sl-msg { max-width: 94%; }
  .m-storingslijn .sl-bub p { font-size: 14px; }
  .m-storingslijn .sl-label { font-size: 12.5px; align-items: flex-start; }
  .m-storingslijn .sl-done { flex-wrap: wrap; padding: 12px 14px; }
  .m-storingslijn .sl-done .btn { width: 100%; }
  .m-storingslijn .sl-f { grid-template-columns: 20px minmax(0, 1fr); }
  .m-storingslijn .sl-f .sl-fv { grid-column: 2; }
  .m-storingslijn .sl-sla { width: 100%; }
  .m-storingslijn .sl-reasons { margin-left: 0; }
  .m-storingslijn .sl-appr .btn { width: 100%; }
  .m-storingslijn .sl-tsel { width: 100%; }
  .m-storingslijn .sl-tsel .select { flex: 1; width: 100%; }
  .m-storingslijn .sl-filters .seg { width: 100%; }
  .m-storingslijn .sl-filters .seg button { flex: 1; padding: 6px 6px; font-size: 13px; }
  .m-storingslijn .sl-fsel { flex: 1 1 140px; }
}
.m-storingslijn .sl-zout .card-head, .m-storingslijn .sl-tech-h { flex-wrap: wrap; }